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A list of articles that you should start with as a new facility manager to better understand the system.
As a new facility manager, it is essential to familiarize yourself with the system by starting with the following key articles:
Web Portal Articles -
- Logging in to the Web Portal and Mobile App: Learn how to access and navigate the web portal and mobile app for efficient facility management.
- Customizing the Dashboard: Customize the dashboard to tailor it to your specific needs and preferences, making it easier to access essential information.
- Switching to Another Facility: Understand how to switch between different facilities within the system to manage multiple locations effectively.
- Understanding Tenant Reports: Gain insights into tenant activity to effectively monitor the facility and stay informed about any suspicious activity that may occur.
- Understanding the Units Tab: An overview of the Units tab within the Nokē Smart Entry Web Portal and what information is housed there.
- Auctioning a Unit: A walkthrough of how to Auction a unit using your PMS and the NSE system.
- Understanding the Users Tab: An overview of the Users tab within the Nokē Smart Entry Web Portal and what information is housed there.
- Creating Non-Tenant Users: Learn how to create user profiles for staff, maintenance personnel, or other non-tenant users to streamline operations.
- Resending an Activation Link to a Tenant: Troubleshoot tenant access issues by resending activation links for seamless onboarding.
- Explaining Offline or Digital Keys: Understand the concept of offline and digital keys for secure and convenient access control at the facility.
- Understanding the Activity Tab: An overview of the Activity tab within the Nokē Smart Entry Web Portal and what information is housed there.
- Setting Up Facility Hours/Schedules: Customize facility hours and schedules to accommodate tenant needs and optimize operational efficiency.
- Understanding the Simple View: Explore the simple view feature for a streamlined and user-friendly interface to manage facility operations effectively.
Mobile App -
- Setting Up the Mobile App: Learn how to download and install the mobile app on your device,
- Using the Tenant's Mobile App: Discover how tenants can access the mobile app
- Opening a Unit as a Tenant: Understand how tenants can use the mobile app to access their assigned unit,
- Opening an Entry Point as a Tenant: Explore the process for tenants to open entry points such as gates or doors using the mobile app, providing secure access to the facility.
- Understanding Demo Mode on the Mobile App: Learn about the demo mode feature on the mobile app,
Miscellaneous -
- Introducing the Nokē Hardware: An introduction to the different Nokē hardware that is available and will be installed at your facility,
- Defining Common Terms: Helpful definitions of some of the most common terms within the Nokē Smart Entry system and what they mean.
You can also find walkthroughs and trainings in the Resource Center, accessible through the question mark icon in the bottom right corner of your screen when logged into the Nokē Smart Entry Web Portal. Look for the "Onboarding Trainings" module.
By starting with these articles, you will build a solid foundation of knowledge to efficiently manage your facility and maximize its potential.