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      Assisting Your First Tenant

      A step-by-step guide to helping your first (or first few) tenants

      If you would prefer to print this information, here is a printable PDF version.

      First Tenant Guide

      You can also access this information from the Web Portal by clicking the 'First Tenant? Click here!' button in the header of the Nokē Web Portal.

      Helping Your First Tenant with the Nokē System

      Welcoming your first tenant can feel daunting, but with this guide, you'll be prepared to assist them confidently.
      Step-by-Step Guide:
      1. Greet and Assess Needs:
      • Welcome the tenant warmly.
      • Ask questions to understand their storage needs and preferences.
      2. Select the Unit:
      • Use your Property Management Software (PMS) to check available units.
      • Log in to your mobile app and activate 'Demo Mode.'
      • Select a suitable unit for the tenant in 'Demo Mode'.
      3. Demonstrate the System:
      • Walk the tenant to the chosen unit.
      • Show them how to use the Nokē system via your manager app in 'Demo Mode'.
      • Explain how to open gates and doors using Bluetooth on their app.
      • Highlight features like sharing access with family and friends.
      4. Show the Unit:
      • Enter the unit and discuss its size and suitability with the tenant.
      5. Return to the Office:
      • Explain the next steps, including scanning the driver's license and completing paperwork.
      6. Complete Paperwork and Set Up:
      • Enter the tenant’s information into your PMS.
      • Complete all necessary setup according to your facility's processes, including billing information, signed paperwork, and any other requirements to finalize the rental in your PMS.
      • Ensure the unit is accurately reflected as rented in both the PMS and the Nokē system.
      7. App Setup:
      • Upon completion, the tenant will receive a text or email to download the mobile app with a 6-digit PIN. If your management has chosen to delay this notification, you’ll need to activate their account manually.
      • Assist them in logging in using their email/phone number and the initial 6-digit PIN, which they’ll change to a personal password.
      • Advise them to open the app while outside for a good cellular connection, ensuring they download an offline key.
      • Explain how to open the facility and unit by getting within Bluetooth range.
      • Explain how tenants can share access with others, who will follow the same setup process.
      8. Finalize and Support:
      • Provide information on how the tenant can contact you or the office, access hours, billing details, and payment methods.
      With these steps, you’ll ensure a smooth and welcoming experience for your first tenant, setting the stage for their positive experience with the Nokē system.