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Help Center

NSE Web Portal

NSE Web Portal

Understanding how to navigate user activity, reports, settings, and more in the Nokē Smart Entry (NSE) Web Portal.

Home

Logging in to the Web Portal and Mobile App

Customizing the Dashboard

Mastering the Virtual Walk-Thru Checklist

Examining the Unit Status and Unlocked Units Widgets

Reviewing the Activity Overview and Recent Activity Widgets

Monitoring the Most Active Units Widget

Monitoring the Most Active Users Widget

Explaining the Recent Updates Widget

Setting Up the Idle Users Widget

Using the Remote Open Widget

Reviewing the Unit Tasks Widget

Managing Tenant Feedback

Reviewing the Low Battery Unit Controllers Widget

Repeating Hold Open Schedules

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Facilities

Switching to Another Facility

Reports

Understanding Manager Reports

Understanding Tenant Reports

Units

Understanding the Units Tab

Navigating the Unit Details Page in the Web Portal

Vacating a Unit: Syncing the PMS with the Nokē Smart Entry System

Renaming a Unit in the Nokē Smart Entry System

Combining Units

Transferring a Tenant to Another Unit

Accessing Occupied Units in the Nokē Smart Entry System

Auctioning a Unit in the Nokē Smart Entry System

Working with Delinquency in the Nokē Smart Entry System

Defining the Unit Status Settings in Nokē Smart Entry

Deleting a Unit Controller from a Unit

Explaining Service Units

Replacing Batteries and Updating the Web Portal

Updating the Latest Date for Battery Replacements

Managing Shared Access as a Manager

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Users

Understanding the Users Tab

Resending an Activation Link to a Tenant

Creating Non-Tenant Users

Removing Employee Access to a Facility

Assigning Access to Multiple Facilities in Nokē Smart Entry

Deleting a Non-Tenant User in Nokē Smart Entry

Verifying a User Has an Active Digital Key

Training Acknowledgement in the Nokē Smart Entry Portal

Understanding User Settings

Creating a Vendor User with No Expiration

Explaining Offline and Digital Keys

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Entries

Setting Remote Open Time in the Nokē Smart Entry System

Activity

Understanding the Activity Tab

Managing Saved Activity Views

Settings

Personalizing Your Web Portal Theme

Setting Up the Main Facility Information

Defining the Employee Settings

Defining the Tenant Settings

Defining the Device Settings

Creating a Temporary Access Code

Defining the Advanced Settings

Branding Your Facility

Understanding Access Zones

Updating the Facility Location Map

Adding or Deleting a Unit From an Access Zone

Reviewing Permissions

Reviewing and Editing Roles

Setting Up Notifications

Getting Notifications When a Specific User is at Your Facility

Sharing Access to Units with Facility Managers/Employees

Understanding Entry Messages in the Nokē Smart Entry System

Setting the Duration for User Login Before Re-login Requirement

Explaining Blacklist Facility Setting

Understanding 'Fobs Follow User Schedule' Facility Setting

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Hours

Setting Up Facility Hours/Schedules

Granting 24-Hour Access

How to Assign Users to Schedules in the Web Portal

Help

Requesting a New Feature/Improvement