Clearing a Fob Assigned to a Non-Current Tenant

Steps for Clearing a Fob from a Former Tenant

Clearing a Fob Assigned to a Non-Current Tenant

If a fob has been assigned to a non-current tenant, it is important to clear it from the system to prevent unauthorized access. The process involves using the manager mobile app to locate the fob's MAC address and then resetting it through the Web Portal. This ensures that the fob is properly deactivated and can no longer be used for entry. Follow the steps below to clear a fob assigned to a non-current tenant.

To clear a fob that was assigned to a non-current tenant:

1. Log in to the manager mobile app.
2. Tap Settings (three horizontal lines) and select Device Scanner.
3. Give the fob a quick squeeze to initiate the search process.
4. Write down the fob's MAC address.
5. Log in to the Web Portal and navigate to Settings > Fobs.
6. Search for the MAC address and click Reset.

This action clears the fob from the system.

Facility Settings Related to Fobs

Three Key Settings for Managing Fobs in Your Facility
There are three important facility settings related to fobs:

1. Allow Service Fobs: This setting must be enabled to allow fobs to be assigned to service or vendor-type users.
2. Use Blacklist: This setting deactivates fobs for delinquent tenants or those who have moved out. It’s essential for tracking access and preventing unauthorized entry.
3. Fobs Follow User Schedule: This setting lets you choose whether fobs adhere to a universal schedule or an individual user schedule. Enabling this feature may require firmware updates for older fobs.