Talking Points for Managers
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      2. Benefits of NSE for Your Tenants
      3. Talking Points for Managers

      Closing a Nokē Smart Entry Sale

      Revolutionizing Storage Facility Tours and Tenant Experiences

      Closing a Nokē Smart Entry Sale

      The Nokē Smart Entry System is designed to enhance the tenant experience with innovative, high-tech features that traditional storage cannot offer. This guide provides tips for introducing prospective tenants to the system during tours and addressing their questions, as well as insights into setting up the tenant's mobile app and highlighting key selling points.

      1. Starting the Conversation

      When a prospect visits your storage facility or calls for information, take the opportunity to showcase the benefits of smart storage. Follow these steps to engage and educate:

      • Gather Information: Understand the tenant's needs and collect their details.
      • Determine Storage Requirements: Help them select the right unit size for their belongings.
      • Give a Tour: Highlight the facility’s features, focusing on security and convenience.
      • Demonstrate the App: Show how the Storage Smart Entry by Nokē mobile app works to open entry points and unit locks.
      • Use Demo Mode: Activate Demo Mode in your manager’s app to simulate the tenant experience and showcase the technology.

      2. Educating Tenants to Improve Customer Experience

      Most tenants are unfamiliar with smart storage, so take the time to answer common questions and highlight how the Nokē Smart Entry System addresses their needs. Emphasize the security and convenience it provides—features that competitors may not offer.

      3. Setting Up the Tenant's Mobile App

      • Rental Completion Process:
        Once the tenant completes their rental, they receive a text message with app download instructions:

        "Your <FacilityName> storage unit is ready. Download app. iOS or Android: http://noke.app Your temporary password to log in is <PIN>"

      • Downloading the App:

        • The Storage Smart Entry by Nokē app is available on Apple and Google app stores.
        • Tenants must have a Bluetooth-enabled smart device to interact with the entries and smart locks.
        • Ensure their phone number is stored in the facility’s property management software (PMS).

      • Assistance Options:

        • From the Nokē Web Portal, managers can resend activation links and reset passwords if needed.

      4. Talking Points for Prospective Tenants

      Tailor your discussion to the tenant’s interests. Use these key points to guide the conversation:

      Unique Features

      • Share digital keys with others for temporary or permanent access.
      • Revoke access instantly if needed.
      • Provides industry-leading, top-level security features.

      High Tech

      • Bluetooth technology enables communication between the app and the locks.
      • Enhanced security reduces the likelihood of break-ins.
      • Tenants can check the status of their unit remotely.

      Simplicity

      • 4.9-star rating on the Nokē iOS mobile app speaks to its ease of use.
      • "If you have your phone, you have your key."
      • No need to purchase, duplicate, or manage physical keys.

      For Business Tenants

      • Streamlined key management—no need to distribute physical keys.
      • Unlimited key access—add or revoke permissions easily.

      The Nokē Smart Entry System combines advanced security with unparalleled convenience. By showcasing its features during tours and addressing tenant concerns, you can convert interest into rentals while offering tenants a premium storage experience.