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      Combining Units

      Combine Two Units to Create a Larger Rental Space

      Combining Units

      Sometimes a storage facility may run out of a specific unit size (e.g., 10’x20’ units). In such cases, the facility manager can rent two adjoining smaller units (e.g., two 10’x10’ units) to a customer. From the Nokē Smart Entry (NSE) perspective, the tenant occupies a single 10’x20’ unit with one unit controller/lock. The process for combining these units involves transferring the unit controller/lock and updating the system.

      Disclaimer:
      Please note that the Breeze integration operates differently from other integrations. For specific assistance or troubleshooting with Breeze, please reach out to Nokē Smart Entry (NSE) Support.

      Steps to Combine Units:

      1. Navigate to the Units Page

        • From the NSE Web Portal Home page, click Units.

      2. Select the Unit to Combine

        • From the list of Available units, click the unit (e.g., A23) to combine it with the Occupied unit.

      3. Open Unit Controller Details

        • From the Unit Controllers list, click the Unit Controller to display the Unit Controller screen.

      4. Transfer the Unit Controller

        • Click the Transfer Unit Controller button.
        • From the Unit Controller screen, click the Transfer Unit Controller button again.
        • In the Transfer Unit Controller pop-up, select the Occupied unit (e.g., A24).
        • Click the Transfer Unit Controller button.

      5. Verify the Locks for the Occupied Unit

        • Search for the Primary unit (A24) to view all locks now assigned to the unit.

      6. Ensure Access to Both Units

        • If a tenant rents A24 in the facility’s PMS, they will automatically have access to both units and see individual icons for the locks in the NSE system.

      7. Delete the Secondary Unit Record

        • Delete the record for the secondary unit that is no longer in the PMS (and no longer has a lock).
        • Navigate to the Unit in Nokē Smart Entry.
        • Click on that unit, then click the Settings (gear icon).
        • Select Delete.
        • Note: A unit cannot be deleted while assigned to a tenant. The unit must be marked as Available before it can be removed.

      8. Confirm Deletion

        • Confirm the deletion of the unit record for the secondary unit that had its lock reassigned.

      Once the units are combined, the tenant will have access to both doors and locks via the Nokē Smart Entry mobile app. The facility manager should ensure that the records are updated, and the secondary unit is deleted once it is no longer in use.