Creating Non-Tenant Users

How to create a non-tenant users, including an employee and a vendor.

Creating Non-Tenant Users

Non-tenant users, such as employees, vendors, and maintenance workers, play an essential role in facility operations. These accounts are not managed through the property management system (PMS) and must be created directly in the Nokē Smart Entry (NSE) Web Portal.

This article explains how to create employee and vendor accounts to grant the appropriate level of access.

Creating an Employee Account

Employee accounts are designed to give staff full access to facility entry points.

Steps to Create an Employee Account

1. Log in to the Web Portal.
2. In the top-right corner, click Add User to open the Create New User form.
3. Select the Employee option.
4. Complete the User Info form:
   • Optional: Check the box for Assign to all facilities in the company if the employee needs access to multiple locations.
5. Choose a Schedule from the available options.
6. Click Create.

Once created, the employee receives a text message with a link to download the app and a verification code to activate their account.

Creating a Vendor Account

Vendor accounts are designed for temporary access, typically used by maintenance workers, technicians, or delivery personnel. These accounts can be customized with specific schedules and expiration dates for added security.

Steps to Create a Vendor Account

1. Log in to the Web Portal.
2. In the top-right corner, click Add User to open the Create New User form.
3. Select the Service/Vendor option.
4. Complete the User Info form and click Next.
5. Select an Expiration Date from the pop-up calendar to limit access.
6. Choose the required Access Zone(s) to define where the vendor can enter.
7. Click Create.

Important Notes

• Employee Accounts: Employees have ongoing access and can be assigned to multiple facilities if necessary.
• Vendor Accounts: Vendors are granted temporary access and should be limited to the zones required for their tasks.

By following these steps, you can ensure all users have the appropriate access to maintain smooth facility operations while maintaining security.

Permissions Needed 

• Manage Users  
• Manage Service Users

If the Add User tab does not display in your Web Portal, contact an administrator to add that permission to your role type.

For more information, click below:

Granting 24-Hour Access

Resending an Activation Link

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