Defining the Unit Status Settings in Nokē Smart Entry

Unit Status Overview

The Nokē Smart Entry system classifies units into specific statuses to manage access and usage. Each status reflects the current state of the unit and dictates who can access it.

1. Available

• Description: The unit is not rented and is available for leasing.
• Access: Facility employees have full access to the unit.

2. Occupied

• Description: The unit is rented to a tenant.
• Access:
  • Tenant and shared users can access the unit.
  • Facility employees cannot access unless permission is granted by the tenant.
  • Related Information: How to access an occupied unit.

3. Overlock

• Description: The tenant is delinquent on their bill.
• Access:
  • Access is denied to all individuals, including employees, tenants, and shared users.
  • Related Information: See the Restrict Overlock Entry settings.

4. Pending Auction

• Description: Assigned when a unit is scheduled for auction, either to a winning bidder or for employee access to prepare the unit.
• Access:
  • No access for tenants, shared users, or managers during this state.
• Transition: The unit enters Pending Auction status after the auction’s conditions (unlock count or expiration date) are met.

5. Auction

• Description: Assigned after completing the Auction form in the NSE system.
• Access:
  • Restricted until the auction process is finalized.
• Transition: After the auction type ends, the unit transitions to Pending Auction status until a PMS sync happens.

6. Transfer

• Description: Assigned when a tenant transfers between units.
• Access: Both units involved in the transfer are marked as Transfer for 48 hours.

7. Gatelocked

• Description: The tenant is locked out at the facility gate level.
• Access: Unit-level access remains unrestricted.

8. Pre-Let

• Description: Indicates a future lease agreement between the landlord and a prospective tenant.
• Access: No immediate impact on the unit until the lease begins.

By understanding these statuses, you can efficiently manage unit access and ensure the smooth operation of your facility.