Explaining Service Units

Understanding Virtual Units for Service/Vendor Users

What Are Service Units?

Service Units are virtual units generated by the Nokē Smart Entry system. These units do not have a physical presence at your facility, and as such, cannot be manipulated, opened, closed, or edited.

Why Do Service Units Exist?

In your facility, there are three types of users:

1. Tenants – These users have a physical unit assigned to them in a specific zone, allowing them to access only the relevant gates, doors, elevators, etc. based on the location of their unit.
2. Employees – Employees need access to all gates, doors, elevators, and more, in order to effectively manage the facility. Employee accounts are set up with full access.
3. Service/Vendor Users – These users need access to specific zones within the facility but do not have a physical unit like tenants.

To manage the access of Service/Vendor Users, the system creates a virtual unit. This virtual unit, while not a physical entity, allows us to control the access these users have to designated zones, similar to tenants, but without the need for a physical unit.

How Does the System Use Service Units?

When creating a Service/Vendor User, you are prompted to select the zone(s) you want the user to have access to. This virtual “unit” is then assigned to that user, and their access is limited to those zones.

Previously, Service Units were not visible, but now, with the recent update, they are visible in the Zones tab. This visibility allows you to modify and manage the zones assigned to these virtual units when necessary.

It's important to note that this update does not change the functionality of the system or how Service/Vendor Users work. The only change is the visibility of these virtual units in the Web Portal.

FAQ's

Q: Is it possible to hide these Service Units?
A: No, it is not possible to hide or remove these virtual units as they are integral to managing access for Service/Vendor Users.

Q: Can tenants see these Service Units?
A: No, tenants cannot see these virtual units.

Q: Can the Service/Vendor User assigned to this virtual "unit" see their unit?
A: Yes, if a Service/Vendor User logs into the Storage Smart Entry by Nokē app, they will see their assigned Vendor unit listed. However, this virtual unit cannot open any physical units at your facility. These virtual units are distinguished by a unique name consisting of over 30 characters, ensuring they are never confused with a real unit.

Q: Can Service Users share access to others with a Service Unit?
A: No, Service Users cannot share access to their assigned Service Unit with others.

PERMISSIONS NEEDED:

• View Zones for view-only access to the Zones page.
• Manage Zones for edit access to the Zones page.