Explaining Why Shared Users Cannot Use Fobs

Can I set up a fob for a shared user?

It is not possible for shared users to have fobs set up and linked to their accounts for facility access. Fobs can only be configured and linked to the primary tenant on the account.

For more information, click below:

Setting Up a Fob for Your Tenant
Using the Tenant's Mobile App
Understanding the Demo Mode on the Mobile App