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This is a setting more common with Android users than Apple products, but it's helpful to explain to your tenants why it is a useful feature of Bluetooth to make sure devices are in range.
Securing Zones
Location is a small part of the built-in security that comes with operating a smart facility with Nokē Smart Entry. The process is so quick that it's easy to miss what's going on in the background. When a tenant/user arrives at your facility, she opens her Nokē Storage Smart Entry mobile app, signs in, and then engages with the first entry point for access.
At this entry point, a data signal is needed to verify the user's credentials, confirm location at the facility, and download a digital key for the device to use. This occurs almost immediately on the tenant's device so they don't experience any delay in services.
For the facility, it's like having a virtual security guard checking everyone at the door to make sure they're allowed to enter. Does this user have permission to be here? Is the unit current on its payment, or is it delinquent? Are these the allowed hours of entry according to the tenant's access schedule?
If the user passes this inquiry, the device is given a digital key to continue, similar to a kid receiving a wrist band for all-day access to a water park.
For more information, click Understanding Digital Keys.
Understanding How Digital Keys Work
With the digital key, the user's device no longer needs data, now it uses Bluetooth to connect to entry points and unit(s). This is really helpful for an inside, climate-controlled building that blocks a cell phone signal or for drive-up buildings that are far away from the Wi-Fi signal coming from the office.
The digital key is sent to the tenant as he enters the facility and logs into the tenant's mobile app, and it remains valid until midnight of that day. And then it expires.
The reason it expires daily is to make sure the user's credentials are checked daily. Circumstances can change day-to-day that may affect whether this user has access. Did the account become delinquent? If this is a shared user, did the tenant revoke access? Was a move-out processed and access is no longer authorized?
Your Nokē Smart Entry system is doing the work to keep your facility and tenants safe from unauthorized access--all while making sure the tenants and users have a seamless experience.
Tenant Talking Points
Location services permission is an important feature for tenants too. It's for their safety and security as well as for the overall safety and security of the facility. The manager can check the Web Portal or the Manager's mobile app and see every user at the facility and where they are, whether it's at the unit, the gate, or somewhere in between.
Discuss the following with users who inquire about this feature:
- This is a built-in safety feature of the mobile app to ensure the user is at the facility before allowing access to the unit or entry point.
- This prevents users from accidentally unlocking their units when not at the facility, so they cannot accidentally unlock their unit by pocket-dialing.
- Once they have opened an entry point at the facility with location services turned on, the mobile app recognizes that the phone/device is on the premises and no longer needs to use this feature.
For more information, click below:
Advertising Nokē Smart Entry to Tenants Visiting Your Website
Transforming Your Facility from a Traditional to a Smart Storage Operation
Explaining How Nokē Smart Entry Manages Power Outages at Your Facility