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      Explaining Nokē ONE Flash Codes

      A quick guide to the flashing code combinations for the Nokē ONE lock.

      The current and future firmware for our Nokē ONE battery test occurs once a week, or when a brownout occurs. Brownouts are when a lock tries an action, but it draws too much power for the battery to handle. This also creates a test for low battery when it occurs.  

      Once the test is run, if the battery is determined to be low, data will be sent through the network. When we receive that data, the lock will be added to the list on Low Battery Unit Controllers widget (dashboard in Web Portal). 

      During power-up, the lock performs a battery health check to determine the battery condition. The battery condition can be characterized as follows:   

      • Good Battery: Battery voltage equals 3.10V or higher. The lock continues with the normal operations. 
      •  Low Battery: Battery voltage between 3.09V and 3.01V. The lock sends a low battery report to the backend system then resumes normal operation. To clear the low battery condition, replace the battery with a good battery.  
      • Dead Battery: Battery voltage equal 3.00V or lower. The lock disables the UNLOCK function and sends a dead battery report to the backend system.  To clear the dead battery, replace the battery with a good battery.

      When the light is red, it indicates the device is locked.

      Red Flash Code

      When the light is green, it indicates the device is unlocked.

      Green Flash Code

      When the light is blue or flashing blue, it indicates the following:

      Blue Flash Code

      • If a new battery was just inserted into the device, a blue light may occur. This is normal and is usually a quick blue flash or flicker.
      • If the Locate button is tapped on the mobile app, a steady blue flash will continue for 30 seconds.
      • If the device is receiving an update, a solid blue light will persist until the update is completed.

      When the light is purple, it indicates the following:
      Light Purple Flash Code

      • Passified Battery: The lock will attempt to de-passify the battery. The purple LED will be flashing during the de-passivation of the battery. The flashing duration can be varied depending on how deep the battery is passified. The lock will resume normal operation after the de-passivation of the battery.
      • This is expected after replacing the battery. If it continues, remove and replace the battery again. If it still keeps flashing a purple tint, install a new battery.
        Note: Use the Web Portal or low battery notifications to determine if the battery is low, prior to changing it.

      For more information, click below:

      Troubleshooting Nokē ONE Battery Issues

      Nokē ONE Generic Access Sheet
      Installing Nokē ONE Locks on Occupied Units