Familiarizing Yourself with the Mobile App Interface

30 STEPS

1. The first step is for the tenant to open their Storage Smart Entry app.  Tap here to open the help menu.

2. The tenant can learn how to use the app by clicking the options here.

3. In the info section, your tenant can click for directions to the facility, call the site directly and view their access hours.

4. Tap Locate Unit to use this new feature to help find their space.

5. Tap the unit to make the lock blink and beep to help the customer find their space.

6. When in Bluetooth range, this icon will light up and the tenant can tap to unlock their unit.

7. The app will recognize if the lock is in sleep mode and needs to be activated before the door can be unlocked.  This pop-up shows the user what to do.

8. The Storage Door icon will open a list of the user's available units and entry points.

9. When in range, the icon to unlock the device will light up for the user to tap. Click the person icon to open the User menu next.

10. The tenant and any shared users they have setup will be listed here.  Tap the jagged line to open their Activity log.

11. The tenant can view their access and monitor the activity of the users for their unit. Tap the Settings button to continue.

12. Here the tenant can get more assistance with their app. Tap the Home button to return.

13. Tap the + sign to add Shared Users or setup a Fob.

14. Tap the arrow to continue adding a Shared User.

15. The tenant would app the mobile number of the person they want to share access with here, tap next to continue.

16. Next the tenant would select the unit or units they want to share a digital key with.  Only the tenant can invite shared users to their account, other shared users cannot.

17. After confirming the unit selection, tap Next to continue.

18. A pop-up will ask the tenant to confirm sharing access, tap YES to complete setup. Next the shared user would receive a text invite to download and create a login for the app to complete setting up their own digital key.

19. The tenant can manage their Shared Users at any time by opening the User menu.

20. Tap the settings button to open options for this shared user.

21. The tenant can view and make changes to the units the user has access to, view this user's activity and revoke their digital key.  Tap Remove User to continue.

22. A pop-up will ask the tenant to confirm removing access, tap YES to revoke this shared user.

23. The user has now been removed from this account and can uninstall the app on their device.  If the user goes to the facility, access will be denied. Tap Home to add manager share.

24. Tap the + sign to continue.

25. Next tap the arrow to share access to managers.

26. The tenant can tap Share Access with Site Employees to add manager sharing.

27. If the tenant rents more than one unit, they can select one or more units to share access with.

28. Once the selections are made, tap Next to continue.

29. Tap YES to confirm sharing access with managers.

30.

18 STEPS

1. Click the + sign at the top, right corner to add a shared user.

2. Click the arrow to continue setting up a shared user.

3. Enter the mobile number of the person you are sharing a digital key with.  This must be a number they can receive a SMS text message at.  Then click Next.

4. Select the unit you wish to share access with.  If you rent more than one unit, you can choose to share access with just one unit or multiple units for each shared user you create.

5. Once the unit or units have been selected, click Next to continue.

6. Click Yes to confirm sharing access.

7. To view your shared users, click on the User menu.

8. Here you can view the list of shared users you have created.  To revoke access to a shared user, click the menu button.

9. You can view which units you have granted access to for this user, see their activity and Remove User.

10. Confirm that you would like to revoke access for this user by clicking YES.

11. The user is now removed from your Shared User list.  Click the Home button to return.

12. You can also share access with the site manager.  Click the + sign to add another user.

13. Click the arrow to continue setting up a shared user.

14. Now select Share Access with Site Employees.

15. Select the unit you wish to share access with.  If you rent more than one unit, you can choose to share access with just one unit or multiple units for site manager access.

16. Once the unit or units have been selected, click Next to continue.

17. Click Yes to confirm sharing access.

18. That's it, you're done.

27 STEPS

1. The first step is to unlock your phone or iPad and open the Storage Smart Entry by Noke app.

2. You can use the Search or Camera feature to quickly find info in the app.

3. If you have camera permission enabled, you can point your lens at a unit number on the door, instead of typing it in to find.

4. Tap the + sign to open this menu.

5. Here you can assist with syncing a unit controller or adding a fob for a tenant. Keep in mind that fobs are meant to be setup primarily by tenants and it is easier to assist from their login.

6. Tap Notifications to open this menu.

7. If Notifications are enabled and there are any to report, they would be listed here.  You can also view What's New for information about recent releases.

8. Tap Entries to view entry points.

9. Here you can remotely unlock an entry point to assist a customer right from the app even if you are not onsite.

10. This feature is like a virtual lock walk. Tap to open this menu.

11. View units that have an open door or may need manager follow-up to conduct a targeted lock walk for these specific units.

12. The color wheel will quickly filter units by status. Tap in the yellow section to show occupied units only.

13. A pop-up will give you the current count for this status group and a button to view these rented units.

14. Tap the blue section to view vacant units only.

15. The pop-up now shows the count for available units and has a button to view the unit details.

16. Tap in the red section to view delinquent units only.

17. The pop-up now gives you the count for the Overlocked units and a button to view them.

18. You can tap the Refresh button to load the latest information and activity.

19. Tap on the storage door icon to open the Entry menu.

20. You can find unit status information and can remotely unlock a vacant unit from this menu.  If a tenant has enabled Shared with Manager access, you can open that occupied unit as well.

21. Tap Filters to sort the unit and entry point list.

22. Here you can apply filters to the list.  Tap Available to show only vacant units.

23. Now you are viewing the Vacant units only. You can also tap on a specific unit to view more details about this space or unit controller.

24. Next tap on the person icon to view a list of Users. Here you can view users assigned to the facility, for more information about the user, tap their name.

25. Tap the jagged line to open the Activity menu. Here you can view the most recent activity or choose filters to apply to the list.

26. Tap the settings icon to open the last menu for more tools to assist your customer and operate your facility.

27.

11 STEPS

1. The first step is to unlock your phone or iPad and open the Storage Smart Entry by Noke app.

2. Tap to open the Settings menu.

3. Tap Demo Mode to change the appearance of your manager app to resemble the tenant version.

4. A list of available units will now display.  Select the unit you will be touring with your customer.

5. Your app now functions with manager permissions, but looks like the tenant version for renting this unit. Give your customer a tour of the facility showing how the icons light up, how to unlock entry points and point out app features.

6. By tapping the Entry menu, you can get a list of available entry points for this unit and explain how the app is using Bluetooth to communicate with smart devices.

7. Tap the + Sign to explain Digital Key Sharing to the customer.

8. Discuss how the customer is in control of who has access to their unit and how they can manage and monitor that activity anywhere, anytime.

9. Tap the Settings icon when your tour is complete.

10. Tap End Demo to return your app to manager view.

11.