Setting Up Your Storage Smart Entry Mobile App

This article instructs first time users on how to download, log in, access a unit, share a digital key, and troubleshoot the Storage Smart Entry mobile app.

Setting Up Your Storage Smart Entry Mobile App

To get started, simply download the mobile app from either the Apple App Store or the Google Play Store by searching for Storage Smart Entry. Once downloaded, accessing your new storage unit becomes quick and effortless with the Storage Smart Entry mobile app by Nokē.

First Steps for New Tenants

Immediately after renting the unit, the tenant will receive an automated text message.
Click the link in the message to download the Storage Smart Entry mobile app and log in.
The tenant logs in using the phone number as your username, and the 6-digit PIN (activation code) provided as your temporary password.
After logging in, the app prompts you to create a new password.
If prompted, tap 'OK' twice to allow the Storage Smart Entry mobile app to access both Bluetooth and Location Services.

Note: Bluetooth must be turned on in your smartphone’s settings as well as permission granted for the Storage Smart Entry mobile app in order to access your unit.

Accessing Your Storage Unit

To access your storage unit:

Open the Storage Smart Entry mobile app.
Tap the LED light on the Nokē smart lock to “wake” it up.
Once the smart lock is “awake”, the unit icon on your app will highlight.
Tap the highlighted icon to open the door or entry point.
Finally, slide the hasp to the open position, and then lift the door.

Sharing Your Digital Key

It’s easy to give a trusted friend or family member access to their storage unit by sending them a digital key through the Storage Smart Entry mobile app.

To share a digital key:

Tap 'Share Access' in the top right-hand corner of your Storage Smart Entry mobile app.
Enter the shared user's phone number, and then click 'Next'.
Select a unit to share, and then click 'Next'.
From the pop-up menu, select a time limit.
Click 'Yes'. The new shared user will receive an automated text message with a link to the Storage Smart Entry mobile app, and your digital key which grants them access to the unit.

Tips and Tricks for First-Time Tenant Mobile App Users

Accessing the smart storage unit is simple and intuitive, but here are a few tips to help.

To check other settings:

Make sure Bluetooth is turned on in your phone’s settings. If you have an iPhone, there are two places to enable Bluetooth: In Settings under Bluetooth, or by going to Settings and scrolling down to the Storage Smart Entry mobile app and turning Bluetooth on there.
Make sure Location Services is turned on in your phone’s settings. (Android Only)
If accessing an elevator, make sure to click on the icon in the app before selecting the floor on the elevator.
No cell signal? Make sure to connect to the facility’s WIFI or authenticate your mobile app while you still have a signal. Once you have the mobile app open and authenticated, you’ll still be able to access your unit even if you lose signal.
Forgot your password? You can reset your password by tapping Reset Password on the login screen.

Something Else Not Working Right?

Try these troubleshooting tips.:

Check your app version to make sure you are up-to-date by searching Storage Smart Entry in the App Store or Google Play Store.
Log out of the mobile app and log back in.
Turn Bluetooth off and back on again.
Restart your phone.
Need more help? Click the (?) icon in the top-left corner of your Storage Smart Entry mobile app.

For more information, click below:

Sharing Digital Keys

Understanding Digital Keys

Click below to view tutorial(s):

How to Navigate the Mobile App