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      Accessing Occupied Units in the Nokē Smart Entry System

      Three secure methods for facility managers to access tenant-occupied units.

      Overview

      Facility managers occasionally need to access occupied units for various reasons. The Nokē Smart Entry system provides three options for gaining access:

      1. Manager Shares – Tenant-authorized shared access.
      2. Non-Emergency Unlock (Text to Open) – Tenant grants one-time access via PIN.
      3. Emergency Unlock – For urgent, manager-initiated access without tenant authorization.

      Permissions must be configured in the Web Portal to complete these tasks.

      Permissions Setup

      To access occupied units, ensure the following permissions are enabled:

      • Access Emergency Unlock
      • Access Override Unlock
      • Remote Open

      Steps to Enable Permissions:

      1. Log in to the Web Portal and click the Settings tab.
      2. Go to Roles & Permissions under Settings.
      3. Use the Search field to locate the required permissions.
      4. Click each permission to activate it (a check will appear).

      Scenario 1: Manager Shares

      Tenants can share unit access with facility employees for tasks like package deliveries or maintenance.

      Steps to Enable Manager Shares:

      1. Allow Manager Shares for the Facility:

        • Go to Settings > Facility in the Web Portal.
        • Scroll to Employee Settings and toggle Allow Manager Shares to On.

      2. Assign Open Manager Shares Permission:

        • Navigate to Settings > Roles & Permissions.
        • Enable the Open Manager Shares permission for relevant user roles.

      3. Tenant Shares Access via Mobile App:

        • Tenant logs into the app, taps Share Access, and selects Share Access with Facility Employees.
        • Tenant chooses the unit(s) to share and confirms.share employee access 4

      Note: Access remains active until the tenant revokes it via the app.

      Scenario 2: Non-Emergency Unlock (Text to Open)

      A manager can request one-time unit access by sending a PIN to the tenant, who provides it to the manager.

      Steps to Request Non-Emergency Unlock:

      1. Log in to the manager’s mobile app and navigate to the unit.
      2. Tap Unlock.
      3. If not in Bluetooth range, confirm Remote Unlock in the pop-up.
      4. Tenant receives a text with a PIN.
      5. Enter the tenant-provided PIN to unlock the unit.Accessing Occupied Units - Mobile App

      Caution: Avoid sending multiple PIN requests to prevent confusion.

      Scenario 3: Emergency Unlock

      Used as a last resort for urgent access without tenant approval. The tenant will be notified of the unlock.

      Steps for Emergency Unlock:

      1. Log in to the manager’s mobile app and locate the unit.
      2. Tap Unlock and confirm Emergency.
      3. Select a reason for the emergency unlock (this will be shared with the tenant).
      4. Proceed with the one-time unlock.

      Note:

      • Emergency unlock grants access for 10 seconds before relocking the unit.
      • This action is logged, and a notification is sent to the tenant.

      Conclusion

      The Nokē Smart Entry system ensures secure and controlled access to occupied units. Whether through tenant-shared permissions, one-time PIN requests, or emergency overrides, managers have flexible and reliable options to meet their needs.

       

      Permission Needed

      • Access Emergency Unlock
      • Access Override Unlock
      • Remote Open
      • Open Manager Shares

      If these permissions do not display in your Web Portal, contact an administrator to add that permission to your role type.