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This article shows you how to set up facility, user, and unit notifications in the NSE Web Portal. It also shows how to set up tenant notifications on the mobile app.
Notifications:
Notifications can be one of the most confusing aspects of the Nokē Smart Entry system. This is partly because each person has different preferences for what they want to be notified about, what they consider 'noise,' and how they want to receive notifications. Additionally, every facility is set up uniquely, so notifications may need to be tailored to the specific devices at each location. To accommodate these varying needs, the notification system in Nokē can seem a bit complex.
The Nokē system uses notifications to inform users when something relevant occurs within the NSE system.
Notifications can be sent as text messages (SMS), emails, or push notifications, depending on the user's preferences.
Before diving into the details, it’s important to understand that notifications in the Nokē system are divided into four main types:
- Facility Notifications
- Facility-Specific Notifications
- User Account Notifications
- Unit-Specific Notifications
Each type of notification serves a different purpose, ensuring that users are informed about the activities that matter most to them, whether it’s for the entire facility or specific devices.
In the following sections, we'll break down each type and explain how they work.
Setting up User Notifications in the Web Portal
You can set up notifications and preferences for the facility, users, and individual units in the Web Portal.
To access the Notifications page:
- From the Web Portal tab menu, click 'Settings' > 'Notifications'.
Facility Notifications:
All Facility Notifications:
Notifications can be turned 'On' or 'Off' entirely at the Facility level. If this 'All Facility Notifications' setting is turned 'Off', no one at the facility (employees or tenants) will receive any notifications.
- All Facility Notifications: Set to On to enable alerts and notifications for everyone and is not recommended.
- Motion Notifications: Set to On to alert managers and tenants that someone or something is moving around within a unit.
- Motion Delay (30-60 mins): Sets the threshold for how many minutes between motion detections that the system will delay before sending a notification that motion is being sensed in the unit. (This gives a tenant time to enter and exit the unit without sending a notification.)
- Wait After Notification (5-30 mins): Sets the threshold for how many minutes the system will wait before sending another notification that motion has been sensed in the unit. (This gives managers and tenants time to respond to the motion notification.)
- Entry Notifications: Set to On to alert managers that a gate/entry has been opened.
- Unit Notifications: Set to On to alert managers that a unit has been opened.
- Manual Unlock Notifications: Set to On to alert managers that a Nokē ONE unit was unlocked via the emergency release button on the inside of the unit.
- Overlock Notifications: Set to On to alert tenants that their unit has been locked due to delinquent payment.
Facility-Specific Notifications:
Facility-Specific Notifications:
If notifications are enabled at the Facility level, each facility can manage a range of facility-specific notifications, such as entry points being opened, low battery alerts, and more. However, enabling these notifications at the facility level does not automatically mean that all users will receive them.
For example, with 'Entry Notifications', if the setting is 'On', it means, "At this facility, users can opt in to receive notifications for Entry unlocks." If the setting is 'Off', it means, "At this facility, no one will receive notifications related to Entry device unlocks." If the setting is 'Off', even if a user set their preferences for delivery method (text, email, SMS) of these types of notifications, the user would not receive any notification.
User Account Notifications:
User Account Notifications:
If notifications are enabled at the facility level and the relevant facility setting is turned 'On', each user can manage their personal notification delivery preferences. Users can choose how to be notified about activities affecting their individual accounts. Or, alternativaely, they could turn off all notifications specific to them and their account.
For example, with 'Entry Notifications', if the facility-level setting is 'On', it means, "At this facility, users can opt in to receive notifications for Entry unlocks." If the setting is 'Off', it means, "No one at this facility will receive notifications related to Entry device unlocks." Once the facility-level setting is enabled, individual users must turn 'On' their 'All User Notifications' option and select whether they want to receive the 'Entry Notifications' via Text/SMS (phone number required), Email (email address required), and/or Push Notification.
Note: To receive notifications, the user/tenant must have a valid email address or phone number on file in the NSE system.
While most people are familiar with text and email messages, push notifications may be less well-known. Push notifications are alerts that appear on your mobile device's screen, even when you're not actively using the Nokē Storage Smart Entry mobile or manager's app. Essentially, they're the standard notifications you receive from various apps on your device.
Unit Specific Notifications:
Unit-Specific Notifications:
If facility-level notifications are enabled, each user can also enable or disable notifications for individual unit controllers. These notifications are related to 'Motion Events' happening at a unit or the 'Unit Alarm' being triggered. These notifications are specific to events that are related to specific units (and turned on and off at the unit level).
Note: For unit-specific notifications to work, users must ensure that 'Motion Notifications' and/or 'Other Notifications' are enabled in both the 'Facility Notifications' section and the 'User Notifications' section.
('Unit Alarm' requires 'Other Notifications', and 'Front Motion' requires 'Motion Notifications'.)
Notification Types:
In other words, facility-wide notifications must first be enabled. Then, the corresponding option in both the 'Facility Notifications' section and the 'User Notifications' section must be turned on, and the preferred notification delivery method must be selected for those specific notification types.
The notification types are as follows:
- Motion Notifications: Alerts managers and tenants that someone or something is moving around within a unit and at what state of address it is in.
- Entry Notifications: Alerts managers that a gate/entry/unit is unlocked.
- Unit Notifications: Alerts managers that a unit has been opened.
- Manual Unlock Notifications: Set to On to alert managers that a Nokē Volt unit was unlocked via the emergency release button on the inside of the unit.
- Pending Auction Notifications: Alerts managers and district managers that a unit has been repossessed in the system.
- Low Battery Notifications: Alerts managers that a unit has a low battery.
- Gateway Offline Notifications: Alerts managers that a gateway is offline.
- Targeted Notifications: Alerts managers when a specific user is at the facility (Push notification only)(Requires additional setup).
- Other Notifications: Alerts managers to a number of things, including Overlocked (User at Facility, Unlock Attempt, or New), Alarm or Alarm Owned, Assigned Unit Note, Checkout, Duplicate Code, Failed Text, Feature, Installer at Facility, Invalid Access Code, Manager Share (Declined, Created, or Removed), Move Out, Remote Unlock (Failure or Success), Request Install Mode, Share Access, Unit Note Due, User Marked Not at Facility.
Low Battery Notifications:
There is one more type of notification. Unlike the others, this notification cannot be turned off or opted out of by the facility, making it much more straightforward. This notification is sent daily via email to the address listed in the Facility 'Settings' under 'Facility Email.' It is only sent to facilities that have Nokē One devices installed and at least one device reporting a low battery. The email will continue to be sent daily as long as there is at least one low battery unit.
The key difference between this email and the 'Low Battery Notification' we discussed earlier is that the previous notification must be enabled and configured for someone to receive it. We encountered an issue where facilities were not being notified of low battery devices, and upon investigation, it was because they had turned off notifications at the user or facility level.
Additionally, this notification is only sent to the single email address listed as the 'Facility Email' and not to all managers or employees at the facility. There is no way for a facility to opt our of this email.
For more on this feature, see out Help Center article surrounding battery replacements.
Updating When Battery Replacements Happen
Setting up Tenant/Manager Notifications in the Nokē Storage Smart Entry Mobile App:
To set up tenant/manager notifications in the mobile app:
- From the 'Home' screen, tap '
(Settings icon)'. - Now tap 'Settings' from the list of options, and then click 'Notification Settings'.
- Set 'Notifications' to 'On' to receive selected notifications.
- Under Notifications select the type of unit notifications you would like to receive (SMS, Email, or Push). You can choose to receive your notifications in any one of these types, any two, or even all three if you want.
- Under Facility Messages, set to 'On' to receive Push notifications from the storage facility.
For more information, click below:
Improving Your Tenant's Experience with One Touch
Using 'One Touch' Hands-Free Access on Your Mobile Phone
Understanding the Demo Mode on the Mobile App
Click below to view tutorial(s)
How to Navigate the Tenant's Mobile App
How to Set Up Notifications in the Web Portal