Making a Payment

How a tenant makes a payment to return his account back into good standing.

Making a Payment

If a tenant is delinquent on a payment and the unit is placed in the 'Overlocked' status, a message is sent when they try to access the facility. It states that a payment is required and to tap the 'Make Payment' button in the tenant's mobile app.

This links to the facility's payment portal.

To make a payment from the mobile app:

When the tenant receives the Overlocked text message, they are directed to tap the 'Make Payment' button in the mobile app.
This redirects them to your facility's PMS payment portal where a payment is made.
Once the payment is completed, the tenant returns to the tenant mobile app where access to her unit is restored.

Note: It could take up to 5 minutes before the tenant can access the facility’s gate or her unit.

Please ensure that the URL for payment is correctly set in your Facility Settings page. To do this, log in to the Nokē Smart Entry Web Portal, navigate to 'Settings', and select 'Facility' under the Payment URL section. The URL you input here will direct your tenants when they click the 'Make Payment' button in their Mobile App.

For more information, click below:

Troubleshooting Mobile App Access Issues
Storage Smart Entry Mobile App User Guide
Tenant Mobile App Navigation and Features Guide