Opening a Unit as a Tenant

This article demonstrates how you log in to the tenant app, and then how to open your unit via the Nokē Storage Smart Entry mobile app.

You can download the Nokē Storage Smart Entry mobile app from the Apple App Store or the Google Play Store. Search for Storage Smart Entry by Nokē.

After downloading the mobile app, follow these instructions:

First Steps for New Tenants

Shortly after renting the unit, you will receive an automated text message from the facility.
To get started, use your phone number as your username and enter the 6-digit PIN (activation code) from the text message as your temporary password.
Once logged in, the mobile app prompts you to create a new password for your future logins.
- Please create a new password to access the mobile app going forward.
If prompted, simply tap OK twice to grant the Storage Smart Entry mobile app permission to access both Bluetooth and Location Services from your smart device.

Note: Bluetooth must be turned on in your smartphone’s settings as well as permission granted for the Storage Smart Entry mobile app in order to access your unit.

After logging into the mobile app, the Home screen is displayed. Here, you will find essential facility information such as its name, address, and phone number. Below that, a comprehensive list of all entry points, units, and devices you have access to is displayed.

Upon arrival at the facility's entry gate, the gate icon will be highlighted on the mobile app's Home screen. Simply tap the highlighted icon to open the gate.

Once you get to your unit or within range of your unit, the icon will be highlighted on the mobile app's Home screen. Simply tap the highlighted icon to open the unit.

If your unit is Nokē One or Nokē Contact, you will have to wake the lock first. To do this simply touch the button on the device and then the icon will highlight in your app and you can open it. The app will recognize if the lock is in sleep mode and needs to be activated before the door can be unlocked. This pop-up shows the user what to do.

Any device that displays as grayed out and does not highlight is out of range. To resolve this, move closer to the device. Once you click on the icon, the NSE system verifies your access and the device opens.

For more information, click below:

Sharing Digital Keys

Sharing Access to Units with Facility Managers/Employees

Improving Your Tenant's Experience with One Touch

Using 'One Touch' Hands-Free Access on Your Mobile Phone

Understanding the Demo Mode on the Mobile App

Using Siri with Apple Devices

Click below to view tutorial(s)

How to Navigate the Tenant's Mobile App