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      Removing a Fob from a Tenant

      Instructions for Unassigning a Fob from a Tenant

      Removing a Fob from a Tenant

      Removing a fob from a tenant may be necessary if they no longer need access to your facility, or if they are no longer a current tenant. The following steps outline how to remove a fob from a tenant's account using the Nokē Smart Entry Web Portal. This process will ensure that the fob is no longer associated with the tenant, preventing any unauthorized access to your facility.

      To remove a fob from a tenant:

      1. Log in to the Nokē Smart Entry Web Portal.
      2. Navigate to the Users tab.
      3. Search for the tenant and click their username.
      4. Click the Settings (gear icon) in the top right corner.
      5. Click the Fobs tab.
      6. Select Remove Fob.

      This process will remove the fob from the tenant’s account.

      Facility Settings Related to Fobs

      Three Key Settings for Managing Fobs in Your Facility
      There are three important facility settings related to fobs:

      1. Allow Service Fobs: This setting must be enabled to allow fobs to be assigned to service or vendor-type users.
      2. Use Blacklist: This setting deactivates fobs for delinquent tenants or those who have moved out. It’s essential for tracking access and preventing unauthorized entry.
      3. Fobs Follow User Schedule: This setting lets you choose whether fobs adhere to a universal schedule or an individual user schedule. Enabling this feature may require firmware updates for older fobs.