Managing Shared Access as a Manager

Occasionally, a tenant may provide access to the facility to others, but the facility may need to revoke this access.

Managing Tenant-Shared Access to Units

Tenants can share access to their units with facility employees for operational convenience. However, there may be situations where a facility needs to remove this shared access, such as in cases of policy violations or security concerns.

This article explains how shared access works and how facility managers can remove it when necessary.

How Tenants Share Access

Tenants can share access to their units using the Nokē Smart Entry Mobile App:

1. Open the Mobile App and select the Share Access option and follow the prompts.

Once the tenant completes the sharing process:

• The facility receives a notification in the Web Portal or via the Mobile App, if notifications are enabled.

Removing Shared Access as a Facility Manager

If shared access needs to be removed, follow these steps:

1. Go to the Units Tab

   • Log in to the Web Portal and navigate to the Units tab.
   • Locate the column labeled Shared with Manager. Click on the header to sort and display all shared units at the top of the list.

2. Find the Shared Unit

   • Identify the unit that has been shared with the manager.

3. Remove Manager Access

   • Click on the shared unit to open the Unit Details page.
   • Select Remove Manager Access to revoke the facility’s shared access to the unit.

Notifications for Tenants

Once shared access is removed:

• Tenants are notified in the Activity section of their Mobile App.
• The notification indicates that the facility has removed or declined shared access.