Understanding Tenant Reports

A comprehensive overview of the reports available in the Web Portal. It explains who can access these reports and how they can assist you in effectively managing your facility.

One of the features that is available to you is the 'Reports' feature.

'Reports' is a valuable tool that enables managers to effectively monitor their facility and stay informed about any suspicious activity that may occur. Additionally, it provides an opportunity to identify areas where additional training may be needed.

The 'Reports' page has two permissions associated with it, and depending on your users' permissions, their 'Reports' page has a different appearance.

If your role type has the 'View Suspicious' permission, you can view information pertaining to tenants and their activities within your facility.

If you have 'View Suspicious Manager' permission, you can access information regarding the activities of your employees at the facility.

For more information about the 'View Suspicious Manager' permission, click below: 

Understanding Manager Reports

Users with the View Suspicious Permission

The 'Reports' page offers a detailed list of activities happening at your facility that supervisors need to be aware of and take appropriate action.

Time On Site: 

The duration of a tenant's presence at the facility is measured by the 'First Activity Time' and 'Last Activity Time', which are determined solely by activities at a unit rather than at an entry point.

Out of Zone Attempt:

Tenants who tried to access an entry that is not within their assigned zone(s).

Did Not Go To Unit:

Tenants who have entered the facility but have not proceeded to their assigned unit within a span of 15 minutes.

Overlock Attempts:

Tenants who tried to access an entry while their unit was in the Overlock status.

Late Night Access:

Tenants who entered the facility after 10 PM. 

Did Not Leave Facility:

Tenants who have locked their unit but have not exited through the gate entry within a period of 10 minutes.

Multiple Entries:

Tenants who repeatedly open an entry gate without proceeding to their assigned unit or going through an exit gate.

Date Ranges

At the top, there are a few different date ranges to toggle between, clicking on either 'Week' or 'Month' changes the date range of the information displayed in the sections below.

Week

Month

Display Options

The options of 'All' and 'Top' let you change displayed information.

The 'All' tab provides a detailed view of each activity in the specified time frame, including the user's name, entry details, attempted date, and time.

On the other hand, switching to the 'Top' tab presents a list view of the users with the highest number of offenses in each section within the selected time frame. It also includes a tally of the total number of times they have appeared in these sections. 

Printing Options

To export this information into a CSV (comma-separated value), simply click on the icon located in the top right corner. This option is available only if the user has a valid email address associated with her account. 

Clicking on the user will direct you to the 'User Details' page, where you can access additional information about the user.

The Time on Site section also has a separate section to export that information. If you want to export information in the Time on Site section, you should to use this separate export within this section of the page, not the export in the top right corner of the whole page. 

To filter information to a specific user,

• From the Web Portal, click 'Users'.
• Find and click on the specific user you want to see more information on.
• From the User form, click the 'Settings' (gear) icon.
• Click the 'Reports' tab.

PERMISSION NEEDED 

• View Suspicious

If you require access to these reports, contact an administrator to add permission to your role type.

For more information, click below:

Mastering the Virtual Walk-Thru Checklist
Customizing the Dashboard
Setting Up the Idle Users Widget