Requesting a PIN via Phone Call

What to do if the tenant is not receiving the PIN for activation via text message

How to Request a PIN via Phone Call

When setting up an account for the Storage Smart Entry by Nokē Mobile App, users typically receive a PIN via email or text message to activate their account. However, in cases where the activation link is missed, expired, or not delivered, users can request their PIN through an automated phone call.

What is the PIN?

The PIN serves as a temporary password, allowing users to:

• Verify their account.
• Set up their mobile app access.
• Create a new, secure password.

Steps to Request a PIN via Phone Call

If your customer cannot receive the PIN via text message, follow these steps:

1. Open the Storage Smart Entry Mobile App

   • On the login screen, enter the username (email or phone number) and tap Next.

2. Request the PIN

   • On the password page, select Send Code.
   • Choose the Phone Call option.

3. Answer the Automated Call

   • The user will receive an automated call to the phone number associated with their account.
   • The call will read the temporary PIN aloud.

4. Enter the PIN in the App

   • Input the PIN provided during the call (e.g., 728639) into the password field.
   • Tap Next to proceed.

5. Create a New Password

   
   • Follow the on-screen instructions to set a new password.
   • Log in using the new password and the associated username (email or phone).

Important Notes

• Ensure the phone number linked to the account is correct; otherwise, the automated call will not work.
• Encourage users to check their junk/spam folders for activation links before resorting to this method.

With this process, users who experience issues with email or SMS delivery can still securely activate their accounts and begin using the app with ease.