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Shows how to add a fob for your tenant via the tenant's mobile app or the facility manager's account. Also covers syncing a tenant's fob to additional units or transferring to another unit, and how to delete a fob account.
Ideally, the goal is to set up all tenants with the Nokē Storage Smart Entry mobile app. However, some customers are hesitant or unable to embrace this new technology and will request another option. For these customers, a keyless fob is available. Before proceeding, go over all of the useful features available on the Nokē Storage Smart Entry mobile app that are not accessible with a fob. Next, reassure them that you'll gladly assist in setting up a fob--not everyone is tech-savvy and that's okay. If you can convince your tenants to try the mobile app, the ease and convenience of a smart storage system usually wins them over.
Fob Capability vs. App Features
However, there are instances where the customer's device just isn't compatible with the mobile app's requirements, and that's why the fob option is available.
If possible, add a fob on the tenant's mobile app rather than from your manager's mobile app. It's easier and provides an added measure of security. Think of digital key access in the same vein as traditional lock and key access.
Tenants don't want the facility manager to have physical access to their units without providing permission, nor does the facility manager want that level of responsibility and liability for the tenants either.
Digital keys are designed with the principle that the tenants are wholly responsible and in control of access to their units. Whether by mobile app or fob access, this ensures that the tenants maintain control over their storage units.
Additional Note: You add a fob to a tenant that does not already have a fob set up. You sync a fob for tenants that are editing their currently available fobs.
To add a fob from the tenant's mobile app,
1. Log in to the tenant's Nokē Storage Smart Entry mobile app.
2. Tap the Settings icon in the bottom-right corner of the Home screen.
3. Tap Fobs.
4. When the app prompts you, press the fob once to wake it up. A text box appears.
5. Enter a fob name in the text box.
6. Tap the right arrow to save. The new fob appears on the fob screen list.
Pro Tip: Test the fob functionality at your facility with the tenant at designated entry points and the unit. Demonstrate how, when in range, she only needs to press the fob once, and how the fob has an indicator that lights up when responding to commands.
Here's how to add a fob via the manager's mobile app. This is the least desirable method because it could introduce a potential for liability.
To add a fob from the manager's mobile app,
- Log in to your facility manager's account on the Nokē Storage Smart Entry mobile app.
- Tap the (+) icon in the top-right corner of the Home screen.
- Select Add Fob to Tenant.
- Select the tenant from the list, or use the Search bar to quickly locate the tenant.
- A text message with a confirmation code is sent to the tenant.
- When the app prompts you, press the fob once to wake it up. A text box appears.
- Enter a fob name in the text box, and then enter the tenant's confirmation and code.
- Tap the right arrow to save. The new fob appears on the fob screen list.
Note: As recommended above, test and demonstrate the fob functionality with the tenant. If a fob user rents an additional unit or transfers from one unit to another, their fob must be re-synced to update these types of changes.
To sync a fob from the tenant's mobile app,
- Log in to the tenant's Nokē Storage Smart Entry mobile app.
- Select the Settings tab in the bottom-right corner of the screen.
- Tap the Fobs tab.
- Tap Sync.
- When the app prompts you, press the fob once to wake it up. At this point, the indicator light on the fob starts blinking.
- Wait for the fob to fully sync, and then the tenant will have access to the new unit(s).
Here's how to delete a fob from the tenant's app.
To delete a fob from the tenant's app,
1. Log in to the tenant's Nokē Storage Smart Entry mobile app.
2. Select the Settings tab in the bottom-right corner of the screen.
3. Tap the Fobs tab.
4. Swipe left on the fob synced to your account.
5. Select Delete. The fob is now removed from the account.
For more information, click below:
Explaining Why Shared Users Cannot Use Fobs
Using the Tenant's Mobile App
Understanding the Demo Mode on the Mobile App