Account Creation
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      2. Troubleshooting
      3. Account Creation

      Troubleshooting Password Issues

      Some troubleshooting steps to follow, if you are having issues with passwords.

      Password Issues

      If the tenant has forgotten his password, have him request a new password by tapping 'Forgot Password?' from the Login screen on the Nokē Storage Smart Entry mobile app and follow the prompts to reset the password.

      Or, log in to the Noke Smart Entry Web Portal

      • Navigate to and click on that user.
      • Click on the 'Gear' icon.
      • Click 'Send via Email' under Reset Password in the 'Information' section.
      This will send the user an email with instructions on how to reset their password to log in.

      If these steps do not result in the tenant’s successful login and account creation for the Nokē Storage Smart Entry mobile app, please call or contact support (see below).

      Screen Shot 2023-05-31 at 1-04-12 PM-png-1

      For more information, click below:

      Logging in to the Web Portal
      Setting up the Mobile App