Text Messages
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      Troubleshooting Text Messages

      Some troubleshooting steps to follow, if you are having issues receiving text messages.

      Text Message Issues

      If the tenant does not receive a text message on their smartphone after being successfully moved into your Property Management Software (PMS) system, please check the following in this order:

       
      • Verify that a correct and valid cell phone number was entered and attached to the tenant in your facility PMS. The tenant information transfers from the PMS to NSE, and the text message is sent to the number associated with the tenant.
        • If the number is not correct, re-enter the number in your PMS and click the 'Update Customer Data' button on the Navigation menu in the NSE Web Portal.
      • Verify that the tenant is using a compatible smartphone.
        • iOS 12.1 (Apple): iPhone 5S or newer models Android 6.0: Android Galaxy S6 or newer models.
      • Check that the smartphone is NOT in airplane mode or that their cellular service is on and connected.

        If these steps do not result in the tenant receiving the appropriate text message, please call or contact support.

        For more information, click below:

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