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The 'Fobs Follow User Schedule' Setting determines how fobs operate within a facility, whether adhering to a universal schedule or individual user schedules.
The 'Fobs Follow User Schedule' is a facility setting that allows you to determine whether users with fobs will adhere to a universal Fob Schedule (set on the Hours page of the Nokē Smart Entry Web Portal) or if each user with a fob will follow an individual schedule assigned to them.
When editing this facility setting and turning it 'Off', you will receive this pop-up:
- Selecting 'Yes' means users will be locked out at the gate, and their fobs will cease to function until a sync is completed to update the fobs with the new schedule information
- Choosing 'No' indicates that you do not want fobs to be blacklisted from entries; however, the facility setting feature will still be activated.
Note: Regardless of your choice, whether 'No' or 'Yes', the facility setting will still be activated.
Afterward, you will encounter the following pop-up:
- Opting for 'Don't Blacklist' implies that users will retain gate access, and their fobs will continue to work based on the universal fob schedule.
Note: Once this setting is activated, the Fob Schedule will disappear from the 'Hours' section of the web portal. If you opt to not blacklist, remember that tenants using a fob will maintain access, and their fobs will follow a singular fob schedule that cannot be edited or viewed from NSE. To restore the 'Fob Schedule' on the 'Hours' page, you must deactivate this facility setting.
- Choosing 'Blacklist' means that all fob users will be restricted at the gate. They will need to visit the office individually, where a manager can assist in updating the firmware on their fob and resynchronizing it. Alternatively, the tenant can sync the fob themselves from a smartphone that is logged into their account.
Note: Regardless of your choice between 'Blacklist' or 'Don't Blacklist', the facility setting will still be activated. These options determine whether you want to restrict gate access, requiring users to visit the office for fob reconfiguration to follow their assigned schedule.
Upon the next sync or addition of a new fob, firmware updates will be mandatory for most fobs to enable the individual user schedule feature. Fob firmware versions 3.7 or lower do not support this feature and can only utilize the Fob Schedule. The Mobile App will guide you through the fob firmware update process. However, this is a 2 step process where you must first update the firmware, and then once that is complete, you sync the fob again to complete the process.
If the Fob Schedule facility setting is enabled and you are adding a fob for the first time, if the fob has firmware version 3.7 or lower, this process will now involve three steps. Initially, you must add the fob to the tenant, followed by updating the firmware, and finally, syncing the fob again to finalize the process.
Note: To sync or add Fobs, ensure that your Mobile App is updated to the latest version (2024.1). If you encounter any issues, the first troubleshooting step is to check the version number of the Mobile App. You can locate this information within the Mobile App by accessing Settings (identified by the three horizontal lines icon in the bottom right corner) and selecting 'About'.
If the Mobile App is not on version 2024.1 or later, it will need to be updated. Tenants can do this by navigating to either the Google Play Store or the App Store and searching for the 'Storage Smart Entry by Nokē' app. If an update is available, it will be displayed, and tenants can proceed to update the app.
For Android devices, after adding a new fob, you will need to sync it. The Mobile App will prompt you to do so if the 'Fob Schedule' setting is turned 'Off'.