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A guide on utilizing the Device Information feature in the Web Portal.
To enable this feature at your facility, please get in touch with Nokē Smart Entry Support.
Once Support has enabled the feature, an Information icon appears on the Activity page, if applicable.
Note: Users may need to log out of the Web Portal and log back in for the correct selections to become visible.
Device Information
One of the available features is the ability to see a user's device information on the Activity page of the Web Portal.
This feature is invaluable in resolving issues users may be experiencing. It also helps to provide targeted support, based on the specific device used by the tenant/user.
By clicking on the Information icon, a Device Information pop-up appears, displaying the user's Platform, Version, App Name, App Version, Build, and the User associated with that specific action.
Platform: Indicates whether the user is on iOS or Android. This information is utilized to provide assistance or gather specific details about the user's device.
Platform Version: Indicates the version of the device's software. It is important to note that this number refers to the software version of the user's phone and is not related to the tenant's mobile app version or anything specific to Nokē Smart Entry. This information is helpful in identifying if the user's phone is outdated and needs to be updated, which can potentially cause issues.
App Version: Represents the version of the Nokē Storage Smart Entry tenant's mobile app and is utilized to determine if users are using an outdated version of the tenant's mobile app and need to update it (either through the Google Play Store or the App Store).
App Name: Helps identify whether users have the correct Nokē app installed, based on the name of the app they are using.
Build: Helps advanced Nokē Smart Entry support users troubleshoot issues, as it provides the specific build number of the app being used.
Users: Displays the user's name and the device on which the action occurred, if applicable.
Permission Needed
- View Phone Details
If these permissions do not display in your Web Portal, contact an administrator to add that permission to your role type.
For more information, click below:
Troubleshooting Mobile App Access Issues