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      Managing Tenant Feedback

      How to use the Recent Feedback widget to follow-up with customers that had an issue or a compliment about your facility.

      Managing Tenant Feedback

      The Recent Feedback feature is a powerful tool that enables you to gain insights into your customers' experiences and satisfaction levels. By addressing their concerns and leveraging their input, you can enhance your facility's operations and customer service.

      How Tenants Provide Feedback
      Tenants can easily submit feedback through the Nokē Smart Entry mobile app. Here's how they can provide their feedback:

      1. Open the mobile app and tap the Settings icon (three lines in the bottom-right corner).
      2. Select Feedback to open the feedback form.
      3. Enter the following information:
        • Rating Scale (0 to 5):
          • 0 indicates dissatisfaction
          • 5 indicates utmost satisfaction
        • Comments: A text box for questions, comments, or concerns.
      4. Tap Submit.
        A pop-up will appear, allowing tenants to choose where to send their feedback:
        • Nokē Developers: For feedback specific to the Nokē Smart Entry system.
        • Storage Facility: For feedback requiring facility-specific attention.

      If tenants submit feedback about your facility, it will be displayed in the Recent Feedback widget on your Web Portal.

      Viewing and Managing Feedback in the Web PortalThe Recent Feedback widget provides a clear view of customer feedback submitted through the mobile app. Here's how you can manage it effectively:

      1. Access the Web Portal dashboard and locate the Recent Feedback widget.

      2. Click on an item to view detailed information, including:

        • User Information
        • Feedback Details
        • Smart Device Platform
        • Mobile App Version

      3. Use sorting options (by User, Rating, or Date) to find feedback quickly.

      4. Address feedback by resolving issues or creating tasks for follow-up.

      5. Once resolved, click the Dismiss button to remove the feedback from the widget.

      Leveraging Positive FeedbackIf a tenant shares an exceptional experience, consider asking them to leave a glowing review on Google to boost your facility’s reputation.

      By utilizing the Tenant Feedback feature, you can foster better communication, address concerns efficiently, and create a positive experience for your customers. After addressing tenant concerns or adding tasks to your to-do list, clicking the Dismiss button will help you track the feedback that still requires your attention.