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Walk-through of the Nokē Storage Smart Entry tenant's mobile app, and how to use some of the top features, including digital key share and locate unit.
Note: Before continuing, make sure to download the Store Smart Entry by Nokē app, and create your account.
Main Information
In the information section, tenants have the option to click for directions to the facility, directly call the facility, and view their access hours.
Tenant Mobile App Training
Once logged in, tap the '(?)' in the top left-hand corner.
The tenant learns how to use the mobile app by clicking through these options.
Locate Unit Feature
Tap 'Locate Unit' to help find the tenant's unit in the facility.
Tap 'Locate' to prompt the lock to blink and beep so the tenant finds their unit.
When in Bluetooth range, this icon lights up and the tenant can tap it to unlock the unit.
(Note: This image displays a greyed-out icon, which means not available.)
The app will detect if the lock is in sleep mode and requires that it is "woken up" before unlocking the door. A notification will guide the user on the necessary steps to take.
Tenant's Mobile App Icons
The 'Unit Door' icon opens a list of the user's
available units and entry points. When in range, the icon to unlock the device lights up for the user to tap.
Click the '(Person)' icon to open the User menu next. The tenant and any shared users they have set up will be listed here:
Tap the 'Activity' icon to open their Activity log. The tenant can
vie the access and monitor the activity of the users for their unit.
The final icon of the three horizontal lines is the settings page which has information including About (View info about version and build date), Account (View and manage account settings), Feedback (Submit comments, concerns, and other feedback), Fobs (View and manage key fobs on your account), Help & Support (Submit a support ticket or get answers to questions), Report an Issue (Report an issue to the facility), Settings (View and modify general system settings), and more.
Digital Key Sharing
Tap the 'Share Access' icon to add shared users.
The tenant adds the mobile number of the person they want to share access with, then clicks 'Next'.
Select the unit you want to share access with.
The tenant then selects the duration of the share:
- One Day: Access and digital key automatically revoked in 24 hours.
- Three Days: Access and digital key automatically revoked in 72 hours.
- One Week: Access and digital key automatically revoked in 7 days.
- Indefinitely: Access and digital key will not be automatically revoked, so removing access would have to be performed manually by the tenant.
(Note: Only the tenant can invite shared users to their account, other shared users cannot.)
Next, the shared user that was just created will receive a text invite to download and create a login for the mobile app to complete setting up his own digital key.
The tenant can manage his Shared Users at any time by tapping the User menu and then tapping the (People) icon and clicking on that user name.
Tap the shared user's name to access more options.
The tenant can view and make changes to the units the user has access to, view this user's activity, and revoke his digital key. Tap Delete User to revoke access.
The user has now been removed from this account and can uninstall the app on his device. If the user returns to the facility, access will be denied.
For more information, click below:
Sharing Access to Units with Facility Managers/Employees
Improving Your Tenant's Experience with One Touch
Using 'One Touch' Hands-Free Access on Your Mobile Phone
Understanding the Demo Mode on the Mobile App
Click below to view tutorial(s)