Verifying a User Has an Active Digital Key

How to Confirm a User's Digital Key Status in the Nokē Smart Entry System

Verifying a User Has an Active Digital Key

When a user arrives on-site and signs in to the mobile app, the Nokē Smart Entry (NSE) system performs a security check. This check verifies several factors, including the user's identity, rental unit(s), payment status, scheduled access hours, and device connection to the facility. If a user has an expired key, they may need to download a new one.

Steps to Verify a User’s Digital Key:

Navigate to the Users Tab
- In the NSE Web Portal, go to the Users tab.
Select the Specific User
- Choose the user you want to verify from the list.
Check the Offline Key Expiration Field
- On the user’s details page, locate the field called Offline Key Expiration.
Check for Expired or Active Key
- Expired Key: If the Offline Key Expiration field shows "Expired," the user needs to download a new key.
- Active Key: If the field shows an active expiration date, the key is still valid.
Download a New Key (If Expired)
- If the key has expired, the user can download a new key by:
  - Logging into the Storage Smart Entry by Nokē app while on-site.
  - Opening an entry using the app.
  - The app will automatically download a new key if the user has access, provided they have cellular service or are connected to Wi-Fi.
If the Key Still Doesn't Work
- If the new key does not download automatically, ask the user to log out and back into the app.
- After logging back in, have the user attempt to unlock an entry while connected to Wi-Fi or cellular service.

Verifying a user’s digital key and ensuring it is active is crucial for smooth access to the facility. By following the steps above, you can easily confirm whether a user has an active key or if they need to download a new one.

Permission Needed

Manage Users

For more information, click below:

Understanding Digital Keys
Sharing Digital Keys

Click below to view tutorial(s):

How to Check for Digital Key Expiration