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      Working with Delinquency in the Nokē Smart Entry System

      Understanding the integration between your PMS and Nokē Smart Entry to manage delinquent units effectively.

      Overview

      The Nokē Smart Entry system syncs tenant and unit statuses directly from your Property Management Software (PMS). This seamless integration ensures accurate, automated updates while maintaining security and minimizing manual intervention.

      Key Points:

      • Manual edits to tenant or unit status in the Nokē Smart Entry system are not allowed.
      • The PMS serves as the main source of truth for tenant, unit, and delinquency data.
      • Changes must be made in the PMS first and then synced with the Nokē Smart Entry system.

      Why Automation Matters

      Automating updates through your PMS:

      1. Prevents Discrepancies: Ensures both systems remain aligned.
      2. Maintains Security: Avoids unauthorized access to units.
      3. Reduces Workload: Eliminates the need for duplicate updates.
      4. Enhances Customer Experience: Ensures accurate and timely updates for tenants.

      Delinquency Statuses in Nokē Smart Entry

      Statuses Updated via PMS Integration

      1. Gatelock:
        • Restricts tenant access to facility entry points.
      2. Overlock:
        • Restricts tenant access to both the unit and facility entry points.

      Lien Statuses Specific to the Nokē System

      1. Pending Auction:
        • Automatically assigned when a unit has been auctioned, and assigned employee access has expired.
        • Can be re-assigned for auction access or will sync to the PMS state during the next update.
      2. Auction:
        • Assigned after a unit has been sold at auction and the Auction Unit form has been completed in the Nokē Web Portal.

      Important Considerations for Auctions

      • The original tenant must remain in the PMS after the auction sale until the auction winner clears the unit contents or the designated timeframe expires.
      • Once the PMS reflects a vacant status:
        • All assigned users lose access.
        • The unit is marked as available for rent.
        • Manager access is restored.

      How Delinquency is Handled in Nokē

      • Delinquent statuses, such as Gatelock and Overlock, automatically restrict access for all individuals.
      • If a unit is delinquent and not in an auction state, no access is permitted until resolved.
      • Updates to unit status (e.g., delinquency, occupancy) must always originate in the PMS to avoid mismatched data between systems.

      Conclusion

      By relying on your PMS as the primary system for tenant and unit status updates, you ensure accuracy, reduce discrepancies, and maintain a secure and efficient facility management process with Nokē Smart Entry. For any issues with syncing or delinquency statuses, always verify and resolve discrepancies in your PMS before syncing with Nokē Smart Entry.